Refund Policy

Last Updated: 13 August 2026 This Refund & Cancellation Policy explains how cancellations, refunds, rescheduling and related matters are handled for bookings, programs, activities, events, memberships and other purchases made through the SweatMayt platform. SweatMayt is operated by: Legal Business Name: BeyondTech Pvt Address: #15/F, Kalalgoda, Pannipitiya, Colombo, Western Province, Sri Lanka 10230 Email: admin@sweatmayt.com Telephone: +94 77 993 1799 By completing a booking or purchase through SweatMayt, you acknowledge and agree to the applicable cancellation and refund conditions presented through the platform. 1. GENERAL CANCELLATION POLICY SweatMayt is a technology platform connecting Users with independent facilities, clubs, coaches, organizers, communities and other service providers ("Partners"). Partners may establish their own cancellation and refund conditions for the services they provide through SweatMayt. Cancellation conditions may vary depending on: facility activity program coaching session class event tournament membership subscription booking type date and time other applicable service conditions. Where applicable, the cancellation conditions for a booking will be displayed to the User before the booking or purchase is completed. Users are responsible for reviewing these conditions before confirming payment. 2. USER CANCELLATIONS Users may cancel eligible bookings through the SweatMayt platform where cancellation functionality is available. Refund eligibility will be determined according to the cancellation policy applicable to the specific booking or purchase. Depending on the applicable policy, cancellation may result in: a full refund a partial refund account credit, where offered rescheduling, where offered no refund. If a User cancels outside the permitted cancellation period, the booking may become non-refundable. 3. PARTNER CANCELLATIONS If a Partner cancels a confirmed booking, program, class, coaching session, activity or event and cannot provide the purchased service, affected Users will generally be eligible for a refund of the amount paid for the cancelled service. Where appropriate, the Partner may also offer: rescheduling an alternative session account credit another comparable arrangement. Users will not be required to accept an alternative instead of an eligible refund unless otherwise permitted by applicable law and clearly agreed by the User. 4. NO-SHOWS If a User fails to attend a confirmed booking, session, program, activity or event without cancelling within the applicable cancellation period, the booking may be treated as a no-show. No-shows are generally non-refundable unless: the applicable Partner policy states otherwise there are exceptional circumstances accepted by the Partner or SweatMayt applicable law requires otherwise. 5. LATE ARRIVALS Users are responsible for arriving at the applicable facility, venue or activity at the required time. Late arrival does not automatically entitle a User to: additional booking time rescheduling a partial refund a full refund. The applicable Partner may determine whether reasonable accommodations can be provided. 6. RESCHEDULING Where supported by a Partner, Users may be permitted to reschedule an eligible booking. Rescheduling may be subject to: availability applicable time limits price differences Partner rules booking restrictions. If a replacement booking has a higher price, the User may be required to pay the difference. Any credit or refund resulting from a lower-priced replacement booking will depend on the applicable Partner policy. 7. PROGRAMS, CLASSES & COACHING Programs, classes, coaching sessions, open play, social play and similar activities may have specific cancellation conditions established by the applicable Partner. Certain activities may be non-refundable after: registration closes a specified cancellation deadline passes capacity is allocated the program or activity begins. Applicable conditions should be displayed before purchase where reasonably possible. 8. TOURNAMENTS & EVENTS Tournaments, competitions, community events and other events may have specific refund and cancellation conditions due to costs associated with organizing and operating the event. Event registrations may therefore be: refundable within a specified period partially refundable transferable where permitted non-refundable after a specified deadline. The applicable conditions should be communicated before registration or purchase. If an event is cancelled entirely by the Partner and no replacement or rescheduled event is provided, affected Users will generally be eligible for a refund of the applicable event purchase price. 9. MEMBERSHIPS & SUBSCRIPTIONS Memberships and subscriptions may be subject to separate cancellation conditions established by the applicable Partner or SweatMayt. Depending on the applicable offering: membership fees may be non-refundable once a membership period begins unused benefits may not have a cash value cancellation may prevent future renewal rather than refund the current period promotional memberships may have separate conditions recurring subscriptions may continue until cancelled in accordance with the applicable subscription terms. Specific membership or subscription conditions presented at purchase will apply. 10. WEATHER & UNFORESEEN CIRCUMSTANCES Outdoor activities and certain events may be affected by: weather unsafe playing conditions venue closures power outages government restrictions emergencies other circumstances outside reasonable control. Where a Partner cancels an activity due to such circumstances, the Partner may provide: a refund rescheduling account credit an alternative session. The available remedy may depend on the applicable Partner policy and circumstances. 11. PAYMENT PROCESSING & FEES Payments through SweatMayt may be processed by third-party payment providers, including PayHere and other payment providers introduced by SweatMayt from time to time. Where a refund is approved, the amount refunded may be subject to applicable: payment processing fees platform fees booking fees administrative charges other fees that were clearly disclosed and are lawfully non-refundable. Where a fee is non-refundable, this should be communicated where reasonably possible before the transaction is completed. Nothing in this Policy limits any refund rights that cannot legally be excluded. 12. REFUND METHOD Approved refunds will generally be returned to the original payment method used for the transaction where technically possible. In certain circumstances, SweatMayt or the applicable Partner may offer: platform credit booking credit rescheduling another agreed resolution. Where a monetary refund is required, Users will not be required to accept platform credit instead where prohibited by applicable law. 13. REFUND PROCESSING TIME Once a refund has been approved and initiated, processing times may vary depending on: payment provider bank card issuer payment method country other financial institutions involved. SweatMayt does not control processing times after a refund has been submitted to the applicable payment provider or financial institution. 14. DUPLICATE OR INCORRECT CHARGES If a User believes they have: been charged more than once been charged an incorrect amount been charged for an unsuccessful booking experienced another payment error, the User should contact SweatMayt as soon as reasonably possible at: admin@sweatmayt.com SweatMayt may review the transaction with the applicable Partner and payment provider. 15. DISPUTES If a User believes a cancellation or refund has been handled incorrectly, the User should first contact SweatMayt through the available support channels. SweatMayt may review relevant information including: booking records cancellation timestamps applicable cancellation conditions Partner information payment records communications relating to the transaction. SweatMayt may facilitate resolution between the User and Partner where appropriate. As Partners are independent providers, certain service-related disputes may ultimately remain between the User and applicable Partner. 16. FRAUD, ABUSE & CHARGEBACKS SweatMayt reserves the right to investigate: suspected fraudulent transactions refund abuse payment disputes unauthorized transactions misuse of promotional offers excessive or abusive chargebacks. Accounts may be restricted or suspended where fraudulent or unlawful activity is reasonably suspected. Nothing in this section limits a User's lawful right to dispute an unauthorized or incorrect transaction. 17. CHANGES TO THIS POLICY SweatMayt may update this Refund & Cancellation Policy from time to time. Changes may be made to reflect: new platform features new services changes to payment functionality legal or regulatory requirements changes to SweatMayt's business operations. The latest version will be made available through the SweatMayt website or platform with an updated "Last Updated" date. For existing confirmed transactions, the cancellation conditions presented or applicable at the time of purchase will generally continue to govern that transaction unless otherwise required by law. 18. CONTACT US Questions regarding cancellations, refunds or payment issues may be directed to: SweatMayt Operated by: BeyondTech Pvt Address: #15/F, Kalalgoda, Pannipitiya, Colombo, Western Province, Sri Lanka 10230 Email: admin@sweatmayt.com Telephone: +94 77 993 1799 By completing a booking or purchase through SweatMayt, you acknowledge that you have reviewed and accepted the cancellation and refund conditions applicable to that transaction.